RAYUHOME / LEGAL
Terms of Service
Last updated: October 28, 2026
These terms govern use of the Rayuhome store and requests for lighting samples and small orders. Please also read our Privacy Policy before creating an account or purchasing.
1. Using the service
Rayuhome provides product information, quotes and purchases of samples or small batches, primarily for businesses and lighting retailers. You must have legal capacity to contract and, if acting for a company, authority to represent it. Wholesale transactions agreed outside this site are governed by their specific contract.
2. Your account
You can sign in with an email code or, when enabled, with Google. Provide accurate information and protect access to your email and device. Do not share sign-in codes. Sign out on shared devices and contact us if you suspect unauthorised use. We may restrict accounts for fraud, abuse or unauthorised access attempts.
3. Products and availability
Images are illustrative; colours and finishes may vary by screen. Review the model, light colour, power, quantity and specifications before paying. Availability depends on stock and confirmed specifications. Products requiring confirmation must be quoted by our team.
4. Prices and orders
Store amounts are in Mexican pesos (MXN) unless expressly stated otherwise. Unit prices may vary with quantity. The purchase summary shows products, applicable discounts, shipping and the tax treatment indicated in the quote. Review the total before paying. If we find a material pricing or availability error, we will contact you to resolve it or arrange the appropriate refund.
5. Payments
Online payments use Stripe Checkout or dLocal Go. Creating a checkout session does not mean payment is confirmed. Order status depends on payment provider confirmation and availability checks. Do not send card details by email or through the contact form.
6. Shipping and warehouses
Shipping from China is subject to stock. The Mexico warehouse requires available stock and an account with VIP access. VIP benefits require at least four completed paid orders and more than 100 non-refunded pieces in total. Shipping costs depend on weight, volume, warehouse and applicable rates. Delivery times are estimates; customs procedures or other issues may affect delivery. Import charges or other excluded costs must be clarified before confirming the order.
7. Cancellations, returns and damaged goods
Wholesale orders cannot be returned or exchanged for non-quality reasons, subject to applicable mandatory rights. See our Return & Refund Policy for quality issues, damage, errors and refunds. To request cancellation or a return, or report damage or a discrepancy, contact us promptly with your order number and a description of the issue. Our team will explain the applicable process and conditions based on the order status, product and relevant law. A request does not mean automatic approval. Approved refunds are processed through the payment provider and may affect VIP progress. These terms do not remove any mandatory rights you may have.
8. Acceptable use and content
Do not use the store for fraud, false orders, accessing other people’s accounts, abusive data extraction or actions that harm the service. The brand, text and site content belong to Rayuhome or their respective owners. Publication does not grant permission for commercial reuse without authorisation.
9. Availability and responsibility
We may change or suspend features for maintenance, security or operational reasons. We aim to keep information current, but interruptions and errors may occur. Liability and the parties’ rights are governed by the agreement for each transaction and applicable law; liabilities that cannot legally be excluded are not excluded.
10. Changes and contact
Updates will be published on this page with a revision date. Updating this page does not retroactively change the confirmed conditions of an existing order. For questions about the store, your account or an order, use the contact email below.