RAYUHOME / LEGAL
Shipping & Delivery Policy
Last updated: October 28, 2026
This policy explains preparation and delivery of Rayuhome lighting orders to Mexico, shipped from China by air or sea, or from available stock in our Mexico warehouse. The ranges below are conservative planning estimates for in-stock goods, rather than guaranteed delivery dates.
1. Coverage and shipping method
We deliver within Mexico where carrier coverage is available. The origin, available shipping method and destination are confirmed in your order or quote before payment. Mexico warehouse orders require available inventory and, in the current store, VIP access. Shipping to other countries requires a separate quote and is outside the estimates on this page.
2. Order preparation
After payment, stock and complete delivery details are confirmed, preparation of in-stock goods normally takes 3 to 7 business days from China or 1 to 3 business days from Mexico. Custom, made-to-order and out-of-stock goods need a production or replenishment schedule that we will communicate before accepting the order; that time is outside these estimates.
3. China to Mexico: air freight
After handover to the carrier, allow approximately 10 to 20 business days for delivery in Mexico, in addition to preparation time. This estimate includes air transit, routine customs clearance and local delivery. It does not represent a guaranteed express service.
4. China to Mexico: sea freight
After handover to the logistics operator, allow approximately 40 to 65 calendar days for delivery in Mexico, in addition to preparation time. This estimate includes consolidation and departure, sea transit, routine customs clearance and local delivery. Space availability and exceptional inspections can extend this range.
5. Mexico warehouse: domestic delivery
After dispatch from our Mexico warehouse, allow approximately 3 to 10 business days for domestic delivery, in addition to 1 to 3 business days of preparation. This applies only to stock physically available in Mexico. Limited-coverage postcodes and bulk deliveries may need additional time, which we will confirm for your order.
6. Counting days and possible delays
Business days mean Monday to Friday, excluding origin and destination public holidays that affect operations. Calendar days include weekends. Total estimated time is preparation plus transport; the transport range starts at carrier handover. China or Mexico holidays, weather, customs inspections, congestion, transshipment and remote locations can cause delays. We will communicate material delays and an updated estimate when available.
7. Shipping charges, taxes and customs
Shipping charges depend on weight, volume, origin, method and destination. The applicable amount or quote is disclosed before payment. The quote must identify whether VAT, duties, clearance and final delivery are included, and who acts as importer. Do not assume an international shipment includes all taxes: ask for clarification before paying if any item is unspecified. We will not change the shipping method or add charges without your agreement.
8. Tracking and receiving goods
We provide a tracking number or shipment reference when available; sea freight may have milestone updates. We will tell you if an order is split into several deliveries. Provide a complete address, postcode and contact phone number; request corrections before dispatch. Any extra charges arising from incorrect details or requested redelivery will be disclosed for your agreement. Check cartons and quantities on receipt; where possible, note visible damage with the carrier and keep photos and packaging.
9. Delays, loss and non-delivery
If the estimated range has passed or tracking stops updating, email us with your order number. We will investigate with the operator and explain the next steps. For confirmed loss or inability to deliver for reasons not attributable to the buyer, we will arrange replacement at no additional cost or the appropriate refund, respecting applicable rights. You do not have to resolve the issue solely with the carrier. Also see our Return & Refund Policy.